2024 Office closure cut-off dates:

Last day for dispatch is 24 December 2024.

Place your orders before 9am AEDT 24 December to ensure they are dispatched before our office closes for 2 weeks.

Orders placed after this date will be processed when we re-open from 9 January.

Please see office closure dates here.

Christmas shipping cut-off dates:

Place your orders on or before these dates to receive them in time for Christmas.

AUS (Standard Shipping) - 18 December

AUS (Express Shipping) -19 December

USA - 15 December

NZ/SG/HK - 12 December

MADE TO ORDER: Please contact us to check if we can expedite your order by the cut-off dates.

Countries we ship to:

• Australia
• New Zealand
• United States
• Canada
• Singapore
• Hong Kong
• If your destination is not listed above, get in contact with us for a quote.

Order Packing and Processing Times

IN STOCK ITEMS: All in stock items orders will usually be dispatched from our studio in Sydney, Australia within 1-2 business days of the order being placed.

(Please note: Some exceptions may apply during promotional and busy holiday periods.)

MADE-TO-ORDER / PERSONALISED / CUSTOM / PRE-ORDER: Processing times will vary depending on the item. Please refer to the product listing or the time quoted by our team.

Delivery Times & Shipping Charges

AUSTRALIA

• Standard shipping:
• Orders over AUD $100: FREE
• Orders under AUD $100: $8
• Express shipping: AUD $10 flat rate
• Exceptions: Free ring sizers, necklace chain extenders and earring chains, if ordered on their own have the option of being sent by untracked letter service ($2.50), tracked standard shipping ($8) or tracked express shipping ($10).
• View estimated delivery times here.

NEW ZEALAND

• Orders over NZD $220: FREE
• Orders under NZD $220: NZD $28
• 4-8 business days (Major metro areas)

UNITED STATES / CANADA

• Orders over USD $180 / CAD $230: FREE
• Orders under USD $180 / CAD $230: 
• USD $22
• CAD $28
• 4-8 business days (Major metro areas)

SINGAPORE / HONG KONG

• Orders over SGD $250 / HKD $1500: FREE
• Orders under SGD $250 / HKD $1500: 
• SGD $29
• HKD $174
• 4-8 business days (Major metro areas)

Customs Charges

Customers are liable for customs and duties charges in their country and will be contacted by the local customs agencies directly to settle these charges. To estimate these expected charges, please contact your local customs agency for details. Please be aware that Sit & Wonder does not pre-pay or cover these costs.

Tracking Details

You will be notified via email when your order has been dispatched, along with a link to track your order.

Shipping Issues / Return To Sender

The most common reasons for not receiving your parcels are:

- Incorrect address given
- Parcels not collected in time
- 3rd party receiving arrangement for commercial addresses
- Redirect on commercial addresses

From time to time, there may be issues with our shipping carrier such as accidents, theft and lost in transit.

If your parcel has not been received in time, please get in touch with us and we will investigate this further for you.

RETURN TO SENDER PARCELS: If your parcel is not collected from the post office in time, then our shipping carriers will return them to us. As a business, we are charged an extra fee to have parcels returned.

If this happens, we will contact you to either arrange for re-delivery or a refund:

RE-DELIVERY: If you would like us to re-deliver your order, please note a $10 re-pack and re-delivery charge will apply.

REFUND: If you would like a refund, we will deduct the $10 return to sender charge from your refund. (Please note: If you also paid for shipping originally, this amount is non-refundable.)

We do our best to make sure that the shipping address is correct on your parcel by asking that you confirm your shipping address after your order has been placed.

To avoid these unnecessary charges, please keep an eye on your tracking and let us know ASAP if any of your shipping details are incorrect.